Refund Policy

How will I receive my Refund?

1. If the payment was made by Credit Card or Net-Banking, we can either issue Lee Leather Credits or reverse credit to the Credit Card or credit your Net-Banking account. Lee Leather Credits can be utilized on a future purchase on the website.
2. If the payment made was by Cash on Delivery, we can either issue Lee Leather Credits or Bank Transfer. Lee Leather Credits can be utilized on a future purchase on the website.
3. If Lee Leather Credits were used to make a purchase, refund will only be issued as Lee Leather Credits. This can be utilized on a future purchase on the website.

How long will the refund process take?

1. Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method	Refund Receipt Time (After Initiation)
Lee Leather Credits	1 business days
Bank Transfer/NEFT	4 business days
Debit Card	10 business days
Credit Card	10 business days

2. 
   For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

Where do I return my product?

1. Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
   SR. Lee Leather Industry
   Returns Processing Centre – Front Office
   S.R. Square, D.no-48-13-28
   Srinagar, Janakirama street
   Visakhapatnam-530016

I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

1. Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

I was charged a convenience charge for my COD order. If I return my order will I get back my convenience charge along with the refund?

1. Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge

 

If I return a product on my own do I get back the shipping charges?

1. Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 000 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.
   Refunds for courier charges are always in the mode of Lee Leather Credits which can be redeemed on your future purchase.

 

I was supposed to receive my refund by now but I haven't. What do I do?

1. We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
   If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.